Microsoft Outlook

Q1. What can you set a reminder for in Outlook?

Q2. What is the default permission that other people in your organization have with respect to your calendar?


Q3. Your boss sends you an email with a request to set up a meeting and copies all meeting attendees on the message. What is the fastest way to create the calendar appointment?

Q4. You are running low on Outlook storage space. How would you address this problem?

Q5. Why are read receipts less reliable than delivery receipts?

A. Users can change their email settings to ignore requests for read receipts.
B. Users can decline individual requests for read receipts.
C. Read receipts are expensive, so some organizations turn them off.

Q6. What address box should you use if you want to hide message recipients from each other?

Q7. You are creating a new email message to Diane and Joey. You need a response from Diane, but are simply informing Joey. How should you address the email?

Q8. Which choice is not an attachment?

Q9. You can use a_to indicate that a message requires further action and ato organize the message.

Q10. You create a task and assign it to Nalia. Nalia reviews the request and declines the assignment. Where is the task now, and who is the owner?

Q11. What does Outlook automatically point out to you when you are invited to a meeting?

Q12. What appears on your screen whenever a new email arrives?

Q13. Some of your inbox folder are used for annual or biannual projects, while others are used for work that is not based on projects. The same is true for your calendars. How can you use archiving to increase your efficiency and minimize the size of your mailbox?

Q14. Removing redundant messages can be completed by utilizing what Outlook features?

Q15. You have sent several message to a customer and have not received a response. Which option can you use to determine if the message was successfully transmitted to the customer?

Q16. A message on your summary list appears with a paper clip icon and an arrow pointing to the left. What does this indicate?

Q17. What is a key difference between sending someone your Outlook contact and sending you Outlook business card?

Q18. You have received an email message with detailed notes that you need to analyze before responding, so you want to save it as a task. What is the best way to create a new task that includes the notes in the body of the task?

Q19. There are two types of Outlook rules. One is server-based rules, which run for Exchange Server. What is the other kind, which in part or in whole cannot run on Exchange Server, and when do they execute?

Q20. In earlier version of Outlook, you could easily apply a color to messages sent only to you, but the messages on which you were cc’d were still a visual distraction. How might you create an Inbox experience that is more focused than the default Outlook experience?

Q21. How can you quickly locate emails with large attachments?

Q22. What is not a built-in search filter for message folder?

Q23. You created a meeting for next Friday at 1 p.m., and several invitees have accepted. How do you change only your version of the meeting to 12 p.m. to allow yourself time to set up?

Q24. What is the fastest way to find a message sent by Bonnie Bradford that includes an attachment?

Q25. When creating color categories for conversations, each category must have a unique _____

Q26. Outlook autocompletes email addresses you have used previously, including addresses that you mistyped. How can you remove an incorrect autocomplete suggestion?


Q27. What is the key difference between an appointment and a meeting?

Q28. When adding an email account to Outlook, why might you need to enter the server settings manually?

Q29. You are viewing a date three months in the future, in Month view. You switch to check an email in the same window. When you switch back to the calendar, what will Outlook display?

Q30. When you @mention a colleague in an email message, what does not happen?

Q31. What is an appropriate use for voting buttons?

Q32. You created a meeting for next Tuesday at 2 PM, and several invitees have accepted. How do you change the meeting so it will begin at 1 PM and last for one hour?

A. Open the calendar in Day, Week, or Work Week view. Drag the start time to 1 PM and send an update
B. Double click the meeting to open it, change the start time to 1 PM abd send an update
C. Some people have already accepted, so you must cancel this meeting and create a new meeting

Q33. What permission level allows your delegates to read, create, change, and delete items that they created, but not items that you created?

Q34. Why would you create an additional contacts folder?

Q35. When accepting a meeting invitation, what happens if you click “Do not send a response”?

Q36. What happens to your calendar when you adjust the time scale?

Q37. Which is not a good reason to create a new calendar?

Q38. Under what conditions can you successfully recall a message?


Q39. What rule can you create in View Settings to color code messages from a particular senderm such as your manager?

Q40. You have a contact folder for members and you need to track two additional pieces of member information: start date and last renewal. What is the simplest way to track this information?

Q41. You have created a rule to automatically route emails to the Project A folder. Why might you also add Project A to Favorites? (Select all that apply)

A. To easily see when you have a new message related to Project A
B. To audit the rule
C. Because the unread messages count for the Inbox folder will not include Project A
D. Because you cannot create a search folder for a subfolder

Q42. Each _ can be assigned two default signatures for _ .

Q43. While using Focused Inbox, you notice that Outlook sometimes puts important messages from a specific customer on the Other tab. How do you fix this for all future messages?

Q44. In the Outlook interface shown below, why is the Show as Conversations option grayed out?

Q45. Suppose you select a message in Focused Inbox and then chose Move to Other, but the message does not move. What is the most likely cause?

Q46. For efficiency, how should you save a search that you run frequently?

Q47. When you compose an email and click the To or Cc button, where does Outlook search first?

official docs

Q48. What do you call an appointment or meeting that happens on a regular basis?

Q49. Which key, when held down, allows you to select multiple nonadjacent emails?

Q50. You are inviting five members of your executive staff to an offsite retreat. You need to ensure that they do not share the invitation with others. What should you do before sending the email?

Q51. When adding a calendar to view, which is not a valid option?

Q52. Which criteria can you select to filter email in the Focused folder?

Q53. A meeting reminder showed up and you accidently closed it. What is the best way to bring back the reminder when in Calendar view?

Q54. You received an email from someone and want to find other emails from this person. Witch method is not a way to see those emails across all folders?

Q55. What does the ignore button allow you to do?

Q56. When you flag an email for follow-up, you are assigning the email a(n) _ .

Q57. What happens when you drag an email to the Calendar icon?

Q58. In this image, what do you use to move between Mail, Calendar, People and Tasks?

Q59. It is currently the week of April 23. You are viewing the week of May 21 in your Outlook calendar. You switch to email then back to the calendar. Which dates do the calendar display now?

Q60. Besides opening an email in a new window, where can you view all the content of a message?

Q61. You want to print full-page slides to fill 8.5-by-11-inch paper, but they appear too small in the preview. What is the best way to rectify this?

Q62. You have 15 folders, one of each of your projects. How can you make your most frequently used folders more accessible?

Q63. You accidentally delete an email from your inbox. How can you retrieve the deleted email?

Q64. You are viewing your calendar in Work Week view and see a thin horizontal line running across all days at the 2:30 p.m. position. What does this tell you?

Q65. You have a message in your Inbox that has a blue down arrow. What does it mean?

Q66. Which Outlook function allows you to filter your emails?

Q67. In Outlook, a rule is applied to

Q68. You want to change the default font used for new messages and in the Notes field in Calendar, Contacts, and Tasks. How do you do this?

Q69. What does the Groups section contain in Outlook?

Q70. Why are some dates in your calendar shaded, as shown?

Q71. You are having difficulty reading an email due to the small text size. What is the easiest way to make this email more readable?

Q72. You are sending an email to several people, and you want any responses to go to a colleague. How can you set this up?

Q73. The commands on which bar are available in all Outlook applications?

Q74. To keep your Inbox folders organized and lean, where should you move old messages?


Q75. What happens when you delete a folder that contains emails in Outlook?

Q76. You are organizing your Outlook folders. For all emails that are sent directly to you, they should appear in your Inbox. For all emails on which you are cc’d, they should be automatically hidden for later review. What is the best way to accomplish these goals?

Q77. What is the easiest way to add the contact of someone who sent you an email?

Q78. You created a meeting for next Tuesday at 2 p.m., and several invitees have accepted. How do you change the meeting so it will begin at 1 p.m.?

A. Open the calendar in Day, Week, or Work Week view. Drag the start time to 1 p.m. and send an update.
B. Double-click the meeting to open it, change the start time to 1 p.m., and send an update.
C. Some people have already accepted, so you must cancel this meeting and create a new meeting.

Q79. Which is not valid search criteria when searching for messages in your Inbox?

Q80. You copied several paragraphs of text to the clipboard and want to paste this text into the body of a new task. What is the most efficient way to do this?

Q81. What is a key difference between flagging a message for follow-up and creating a task from the item?

Q82. What allows Outlook to automatically flag, forward, move, tag, and respond to email messages?

Q83. You type an email and click Send, but your internet connection is currently unavailable. Where does Outlook store the unsent email?

Q84. You have been tasked with inviting 75 people to an event. You do not need to track whether or not they intend to attend. to save time, what should you do?

Q85. You opened an email message and Outlook is not displaying the included pictures. Why is this?

Q86. What does the Work Offline (Windows) or Online/Offline toggle (Mac) do?

Q87. Which feature tags a person in an email thread and sends them a flagged message?

Q89. With the Calendar displayed, on the View tab (Windows) or the Organize tab (Mac), what happens to your calendar when you adjust the Time Scale?

Q90. What arrangement can you create in View Settings (Windows) or Rules (Mac) to color code messages from a particular sender?

Q91. You opened an email message but wherever an image should appear, instead of pictures, Outlook displays a red X followed by a brief text message. Why is this?

Q92. You have a meeting from 2 to 3 p.m. next friday and have been invited to a second meeting in a different bulding starting at 3 p.m.. You want to attend both meetings but need time to get from the first to the second. What is an efficient way to respond to the organizer of the second meeting to allot 30 minutes of travel?

Q93. What happens when you try to add new account on Outlook?

Q94. When you back up or export your contacts directly from Outlook without using additional applications, what type of file will you export?

Reference link

Q95. Without leaving the Email page, which is the most efficient way to add the contact of someone who sent you an email?

Q96. Why would you change the Outlook setting to Work Offline? You can adjust this setting on the Send and Receive tab (Windows) or the Outlook menu (Mac).

Q97. You are working in Outlook and need to share contacts folder with Abby, Baldur and Javier. You assign Javier _ permissions so he can create, edit, and delete his own items and those created by others. Abby and Baldur need to view all the items, add contacts, and edit the contacts they create, so you grant them _ permissions.

Q98. Shanti Keller is the only person named Shanti in your contacts. You have typed “Shanti” in the To address box, and the name Shanti Adams appears. Why might this happen?